Patient Relations Associate

The Patient Relations Associate at Talkiatry serves as a primary point of contact for patients and families regarding concerns about clinical care in a behavioral health setting. The role focuses on assessing and managing patient complaints, coordinating with internal clinical, billing, and legal teams, and ensuring issues are resolved in a timely and empathetic manner. It supports patient satisfaction, clinician effectiveness, and operational excellence by maintaining thorough case documentation and contributing to quality and reporting initiatives. This position helps strengthen trust between patients and the organization throughout the care journey.