Patient Relations Associate
Talkiatry(1 month ago)
About this role
The Patient Relations Associate at Talkiatry serves as a primary point of contact for patients and families regarding concerns about clinical care in a behavioral health setting. The role focuses on assessing and managing patient complaints, coordinating with internal clinical, billing, and legal teams, and ensuring issues are resolved in a timely and empathetic manner. It supports patient satisfaction, clinician effectiveness, and operational excellence by maintaining thorough case documentation and contributing to quality and reporting initiatives. This position helps strengthen trust between patients and the organization throughout the care journey.
Required Skills
- Patient Relations
- Complaint Triage
- Clinical Investigation
- Patient Communication
- Risk Identification
- Policy Interpretation
- Documentation Management
- Data Tracking
- Trend Analysis
- Process Improvement
+9 more
Qualifications
- Bachelor’s Degree in Healthcare Administration
- Bachelor’s Degree in Social Work
- Bachelor’s Degree in Psychology
- Master’s in Social Work
- Clinical Master’s Degree
About Talkiatry
talkiatry.comTalkiatry is an online psychiatry provider that offers virtual psychiatric care covered by insurance. Its network of 600+ licensed psychiatrists delivers telepsychiatry services and is accepting new patients. The company focuses on making mental health care more accessible by combining licensed psychiatric providers with insurance-covered virtual visits.
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