Service Agent, Patient Care Coordinator

Talkiatry(1 month ago)

RemoteFull TimeJunior$53,406 - $72,134 (estimated)Customer Service

About this role

The Service Agent at Talkiatry supports a national mental health practice by handling patient and provider inquiries and coordinating key aspects of the patient journey. The role focuses on ensuring patients are appropriately matched with providers and that provider schedules are efficiently managed. It also involves managing administrative workflows to support high-quality, accessible psychiatric care in a fast-paced, remote environment.

View Original Listing

Required Skills

Customer Service
Patient Scheduling
Phone Support
Email Support
Chat Support
Ticketing Systems
ServiceNow
Time Management
Multitasking
Appointment Optimization

+8 more

About Talkiatry

talkiatry.com

Talkiatry is an online psychiatry provider that offers virtual psychiatric care covered by insurance. Its network of 600+ licensed psychiatrists delivers telepsychiatry services and is accepting new patients. The company focuses on making mental health care more accessible by combining licensed psychiatric providers with insurance-covered virtual visits.