Patient Relations Specialist
10000 Sanford(1 month ago)
About this role
Serves as the primary point of contact for patients and families when care or outcomes do not meet expectations, acting as a resource and liaison across internal departments. Promotes optimal patient care and supports interpretation of policies and procedures for patients, families, and visitors. Participates in patient satisfaction and grievance processes to improve patient experience.
Required Skills
- Communication
- Problem Solving
- Documentation
- Patient Advocacy
- Critical Thinking
- Organization
- Flexibility
- Customer Service
- Policy Interpretation
Qualifications
- Bachelor's Degree
- Master's Degree (Preferred)
- Six Years Relevant Experience (In Lieu Of Degree)
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