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Patient Representative I at Dana-Farber Cancer Institute - ApplyBlast

Patient Representative I

Dana-Farber Cancer Institute

4 months ago

3.9 on Glassdoor

Brookline, MA

Onsite

Full Time

Junior

0 applicants

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About this role

A Patient Representative at Dana-Farber Cancer Institute serves as the primary triage point and first contact for patients, providing call center and administrative support to enhance the patient experience. This role involves resolving inquiries, coordinating care across multiple disease centers, and adhering to strict customer service standards while working collaboratively with supervisors and clinical teams.

Responsibilities

Serve as the primary triage point for incoming patient and provider calls
Resolve patient inquiries directly or coordinate with disease center teams
Provide administrative support and care coordination for patients
Recognize and respond appropriately to medical emergencies
Adhere to standard operating procedures and customer service standards

Skills

Qualifications

High School Diploma or GEDBachelor's Degree PreferredCall Center Experience PreferredCustomer Service Experience PreferredMedical Terminology Knowledge

About Dana-Farber Cancer Institute

dana-farber.org

Headquarters

Boston, Massachusetts, United States

Company Size

1001-5000 employees

Founded

1947

View Profile

Dana‑Farber Cancer Institute, based in Boston, MA, is a world‑leading cancer center specializing in adult and pediatric cancer treatment and research. Its physician‑scientists deliver multidisciplinary patient care and develop many of the most advanced therapies, including targeted treatments and clinical trials. Dana‑Farber combines cutting‑edge laboratory research with translational programs, prevention and survivorship services, and education to improve outcomes. Patients and clinicians turn to Dana‑Farber for its expertise, comprehensive care teams, and strong research pipeline.