Payments Activation & Retention Specialist

Tekmetric(1 month ago)

HybridFull TimeMedior$90,886 - $121,039 (estimated)Payments Operations

About this role

The Payments Activation & Retention Specialist ensures merchant customers successfully launch and continue to use Tekmetric Payments by moving them from approval to sustained processing. The role focuses on improving activation speed, maintaining transaction consistency, and reducing early churn through proactive outreach and cross-functional collaboration. It is a high-impact, customer-facing position that partners with underwriting, sales, support, and operations to remove blockers and improve merchant outcomes.

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Required Skills

Activation
Merchant Communication
Shipment Tracking
Underwriting Coordination
Metrics Monitoring
Merchant Engagement
Cross-Functional Collaboration
Merchant Education
Reporting

About Tekmetric

tekmetric.com

Tekmetric is a cloud-based shop management platform for automotive repair shops that centralizes workflow, scheduling, estimates, and customer communications. The software includes digital inspections, inventory and parts management, integrated payments and invoicing, marketing tools, and reporting/analytics to help shops boost efficiency and revenue. Built for independent repair shops and service centers, Tekmetric connects with parts suppliers, accounting tools and payment providers to give owners visibility into technician productivity and shop performance.