Customer Success Specialist (Retention)
AppDirect(25 days ago)
About this role
The Customer Success Specialist (Retention) at AppDirect focuses on ensuring customers continue to realize value from the Procurement Marketplace and cloud products, driving high retention and satisfaction. The role centers on building strong partnerships, advocating for customers internally, and using data-driven insights to reduce churn and identify expansion opportunities. The specialist collaborates across teams to remove roadblocks and support long-term customer success.
Required Skills
- Renewal Management
- Customer Advocacy
- Data Analysis
- Escalation Management
- Health Monitoring
- CRM
- Upsell
- Relationship Building
- Presentation
- Demo Delivery
Qualifications
- Bachelor's Degree in Business or Technology
About AppDirect
appdirect.comAppDirect is a subscription commerce platform that helps companies execute digital transformation by powering millions of cloud subscriptions worldwide. Its solutions include configurable marketplaces, billing and subscription management, reseller/channel management, and distribution tools to automate the digital supply chain. AppDirect exposes APIs and a developer portal so software vendors, service providers, and distributors can launch marketplaces, manage partners, and scale recurring‑revenue businesses.
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