Customer Success Specialist (Retention)
AppDirect
About this role
The Customer Success Specialist (Retention) at AppDirect focuses on ensuring customers continue to realize value from the Procurement Marketplace and cloud products, driving high retention and satisfaction. The role centers on building strong partnerships, advocating for customers internally, and using data-driven insights to reduce churn and identify expansion opportunities. The specialist collaborates across teams to remove roadblocks and support long-term customer success.
Skills
Qualifications
About AppDirect
appdirect.comAppDirect is a subscription commerce platform that helps companies execute digital transformation by powering millions of cloud subscriptions worldwide. Its solutions include configurable marketplaces, billing and subscription management, reseller/channel management, and distribution tools to automate the digital supply chain. AppDirect exposes APIs and a developer portal so software vendors, service providers, and distributors can launch marketplaces, manage partners, and scale recurring‑revenue businesses.
Recent company news
BoiseDevBoise startup unicorn purchased by San Francisco company
Dec 1, 2025
Business WireAppDirect Closes Acquisition of Network and Mobility Lifecycle Management Platform to Complement Its Newly Launched Everything Store for B2B
Dec 10, 2025
PYMNTS.comAppDirect Acquires vCom to Bolster ‘Everything Store’ for B2B
Dec 10, 2025
ChannelE2EAppDirect Acquires Tackle.io to Launch a Cloud Commerce Platform for Channel Partners
Dec 10, 2025
Digital Commerce 360AppDirect expands B2B management capabilities with vCom acquisition
Dec 10, 2025
About AppDirect
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for AppDirect.
Salary
$85k – $113k
per year