Principal Customer Risk & Retention Strategy Manager

Smartsheet(9 days ago)

RemoteFull TimeSenior$135,000 - $172,500Customer Excellence

About this role

Smartsheet is seeking a Principal Customer Risk & Retention Strategy Manager to develop and lead strategies for identifying, forecasting, and reducing customer churn. The role involves working across teams to improve customer retention, build predictive models, and implement proactive risk mitigation programs.

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Required Skills

Data Science
Predictive Modeling
Customer Success
Retention Strategy
Risk Management
Forecasting
Program Management
Analytics
Customer Lifecycle
Automation

About Smartsheet

smartsheet.com

Smartsheet is an intelligent work management platform that helps teams plan, track, automate, and report on projects and processes using a familiar spreadsheet-like interface. It provides configurable workflows, automation, dashboards, templates, and integrations with tools like Microsoft, Google, and Slack to personalize work and surface predictive insights. Built for scale, Smartsheet offers enterprise-grade security, governance, and APIs so organizations can standardize work across teams while maintaining control. Companies use it to improve visibility, accelerate delivery, and make data-driven decisions.

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