PBM Client Experience Manager

Clinical Careers Page(1 month ago)

HybridFull TimeManager$46,988 - $122,400Pharmacy Benefit Management

About this role

The Pharmacy Benefit Management Client Experience Manager at CVS Health oversees strategic business plans and customer relationships for PBM accounts, focusing on revenue growth, member retention, and financial objectives. The role analyzes sales, account management, and retention metrics to support profitable growth and alignment with business goals. It also serves as a client-facing contact throughout implementations and ongoing account activity.

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Required Skills

Client Support
Member Support
Account Management
Reporting
Phone Support
Invoicing
Terminations
Documentation
Prior Authorization
Claims Resolution

+1 more

Qualifications

High School Diploma or GED
Bachelor's Degree
Certified Pharmacy Technician

About Clinical Careers Page

cvshealth.com

CVS Health is America's leading health solutions company, providing integrated services across retail pharmacy (CVS Pharmacy), pharmacy benefits management (CVS Caremark), and health insurance (Aetna). The company offers pharmacy services, health plans, clinical care (including MinuteClinic), and health-and-wellness programs for consumers, employers, and government payers. By combining a large national retail footprint with claims processing, care management, and clinical services, CVS Health aims to coordinate care, lower costs, and improve health outcomes. Businesses and consumers use its solutions for medication management, plan administration, and in-person and virtual care.

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