Performance Development Manager

GoodLeap(1 month ago)

RemoteFull TimeManager$70,000 - $85,000Collections

About this role

The Performance Development Manager at GoodLeap leads post-training, nesting, and ongoing development programs for the Collections team. The role focuses on ensuring newly trained agents successfully transition into production while maintaining high performance, quality, and consistency. This position also mentors agents and managers, supports struggling teams, and responds to agent questions. It is a key role in accelerating ramp-up time, closing performance gaps, and improving overall departmental outcomes.

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Required Skills

Collections Management
Call Center Operations
Post Training Support
Onboarding Support
Skill Development
Calibration Sessions
Call Quality
Coaching Delivery
Training Facilitation
Performance Management

+12 more

Qualifications

High School Diploma or GED

About GoodLeap

goodleap.com

GoodLeap is a fintech company that provides point‑of‑sale consumer financing and a lending platform for sustainable home improvements — including residential solar, battery storage, energy‑efficient HVAC, roofing, and EV charging. It offers digital loan origination, underwriting, servicing, and capital markets solutions that connect homeowners, contractors/dealers, and institutional lenders. Contractors use GoodLeap’s dealer tools and network to close more projects while homeowners get flexible loan products to afford clean‑energy upgrades. The company’s mission is to accelerate adoption of sustainable home technologies by making financing simple and accessible.