Technical Training Manager
SoFi(1 month ago)
About this role
A Manager, Training Support (Agent Nesting) at SoFi leads the Agent Nesting Program within the Operational Member Experience organization, focused on ensuring new hires transition successfully into production. The role is responsible for program design and execution while partnering closely with Learning & Delivery and Operations teams. It supports improving training effectiveness and agent readiness across SoFi's contact centers.
Required Skills
- Program Management
- Team Leadership
- Data Analysis
- Content Curation
- Stakeholder Collaboration
- Coaching
- Reporting
- Hiring
- Training
- Mentoring
+4 more
Qualifications
- Bachelor's Degree
- Master's Degree Preferred
About SoFi
sofi.comWelcome is a digital design and engineering studio that builds websites, web apps, and branded online experiences for startups and enterprises. They combine user‑centered UX/UI design, front‑end and back‑end engineering, and performance and accessibility optimization to deliver polished, responsive products. Services include product strategy, visual design, development, and ongoing support or optimization. Clients pick Welcome for fast iteration, clean typography and layouts, and developer‑friendly, measurable outcomes.
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