Performance Support Specialist - Bilingual Vietnamese
Talent Community
About this role
A Performance Support Specialist at Healthfirst works within the healthcare member services organization to support complaint management and member communications. The role contributes to operational quality by ensuring proper tracking and coordination of escalated issues and interacting with internal and external stakeholders.
Skills
Qualifications
About Talent Community
healthfirst.orgHealthfirst is a not‑for‑profit health insurer focused on serving New Yorkers with a range of plans including Medicaid, Medicare Advantage, Child Health Plus, the Essential Plan, and individual & family coverage across New York City, Long Island, Westchester and nearby regions. The company emphasizes coordinated, community‑focused care through a large provider network, care management programs, preventive services, and support for social needs. Healthfirst provides member tools and customer support for plan selection and access to services, and runs quality and population‑health initiatives aimed at improving outcomes and reducing disparities.
Salary
$41k – $62k
per year