PHI - Lead- Grievance Management

Chevening Awards(8 months ago)

Mumbai, IndiaOnsiteFull TimeManager$100,044 - $133,345 (estimated)Customer Service

About this role

The Grievance Management Lead will join Prudential Health India's Customer Service team in Mumbai as part of a greenfield health insurance joint venture between Prudential (UK) and the HCL Group. The role supports the company's mission to build a standalone, customer-centric health insurer in India and help establish scalable, compliant operations. This position sits within a zero-to-one team focused on creating differentiated customer experiences and building trust.

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Required Skills

Complaints Management
Regulatory Compliance
CRM Integration
Stakeholder Management
People Management
Analytics
Root Cause
Reporting
Service Recovery
NPS Focus

+2 more

Qualifications

Bachelor's Degree
MBA
III Certification

About Chevening Awards

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