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Phone Numbers Operations Specialist at Twilio - ApplyBlast

Phone Numbers Operations Specialist

Twilio

1 month ago

3.9 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

Twilio is seeking a Phone Numbers Operations Specialist to join the Product Operations team and manage the global porting of phone numbers for customers. This remote role involves serving as a dedicated point of contact for ISVs and direct customers, ensuring a smooth and seamless porting process while resolving basic to intermediate product issues. The specialist will triage complex incidents, respond to carrier notifications, and collaborate cross-functionally to maintain operational efficiency.

Responsibilities

Serve as dedicated point of contact for ISVs and direct customers to port phone numbers to Twilio
Assess and resolve basic-to-intermediate product or service issues while responding to carrier partner notifications
Triage complex issues to team leads, managers, engineering, or product teams and troubleshoot incidents

Skills

About Twilio

twilio.com

Headquarters

San Francisco, California, United States

Company Size

5001-10000 employees

Founded

2008

View Profile

Twilio is a cloud communications and Customer Engagement Platform that provides developer-friendly APIs and AI-enabled tools for building messaging and voice experiences. Its services let businesses send SMS and WhatsApp, run programmable voice, manage email, and orchestrate omnichannel customer workflows and contact center interactions. Companies choose Twilio for its scalable global infrastructure, rich data and AI integrations, and comprehensive developer tooling that accelerates communication-led applications.