Platform Lead - Digital Products, Community Support

Airbnb(5 days ago)

RemoteFull TimeSenior$224,000 - $280,000Community Support

About this role

Airbnb is seeking a Digital Products Lead to manage a team of product managers and develop innovative AI-powered self-serve experiences that support their global community. The role involves shaping proactive, personalized support platforms to enhance guest and host satisfaction on a large scale.

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Required Skills

AI
Product Management
Data Science
User Experience
Platform Development
Behavioral Analytics
Predictive Modeling
Customer Support
Consumer Experience
Leadership

About Airbnb

airbnb.com

Airbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.

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