Platform Technology Support- Analyst

iCapital(21 days ago)

HybridFull TimeJunior$60,000 - $70,000Platform Technology Support

About this role

iCapital is hiring an Analyst for its Platform Technology Support team to support a growing client base of financial advisors and individual investors using the company’s integrated platform. The role is client-facing and focuses on delivering a best-in-class user experience in a fast-paced, collaborative, entrepreneurial environment across multiple locations. The position partners closely with internal teams to address platform-related technical issues and improve the overall support experience.

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Required Skills

Technical Support
Issue Triage
Troubleshooting
Client Communication
CRM Documentation
Knowledge Base
API Support
Database Queries
Data Retrieval
Process Improvement

+7 more

Qualifications

Bachelor’s Degree

About iCapital

icapital.com

iCapital is a financial technology and distribution platform that powers access to alternative investments—private equity, hedge funds, structured products and annuities—for financial advisors, wealth managers and asset managers. The company combines a marketplace, technology infrastructure and operational services to help advisors incorporate alternatives at scale and help asset managers open new channels of distribution. iCapital also provides due diligence, reporting and compliance support to streamline onboarding, transactions and ongoing portfolio administration.