Customer Support Specialist

Billtrust US Careers(21 days ago)

RemoteFull TimeJunior$58,103 - $77,741 (estimated)Customer Support

About this role

A Customer Support Specialist at Billtrust serves as the first point of contact for B2B customers using the company’s SaaS order-to-cash and digital payments platform. The role focuses on providing timely assistance and ensuring a high-quality customer experience while partnering with internal teams to improve the product and support processes. Billtrust is a fintech-focused software company helping businesses accelerate cash flow and modernize billing and payments.

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Required Skills

Customer Support
Technical Troubleshooting
Email Support
Phone Support
Ticket Triage
SaaS Support
Back-End Operations
Issue Prioritization
Customer Communication
Stakeholder Collaboration

+14 more

About Billtrust US Careers

billtrust.com

Billtrust is a SaaS provider that automates accounts receivable and order-to-cash workflows using AI to accelerate collections, improve cash application, and optimize cash flow. Its platform combines electronic invoicing, payments, credit and collections, and analytics with integrations to ERPs and payment rails so B2B companies can reduce DSO and manual work. Billtrust emphasizes AI-driven process orchestration, straight-through reconciliation, and customer self-service to lower costs and improve working capital.