Customer Support Specialist
Billtrust US Careers
About this role
A Customer Support Specialist at Billtrust serves as the first point of contact for B2B customers using the company’s SaaS order-to-cash and digital payments platform. The role focuses on providing timely assistance and ensuring a high-quality customer experience while partnering with internal teams to improve the product and support processes. Billtrust is a fintech-focused software company helping businesses accelerate cash flow and modernize billing and payments.
Skills
About Billtrust US Careers
billtrust.comBilltrust is a SaaS provider that automates accounts receivable and order-to-cash workflows using AI to accelerate collections, improve cash application, and optimize cash flow. Its platform combines electronic invoicing, payments, credit and collections, and analytics with integrations to ERPs and payment rails so B2B companies can reduce DSO and manual work. Billtrust emphasizes AI-driven process orchestration, straight-through reconciliation, and customer self-service to lower costs and improve working capital.
Recent company news
FinTech FuturesBilltrust snapped up by EQT Private Equity in $1.7bn deal
Jun 22, 2025
Built In26 Top Payment Processing Companies 2026
Dec 4, 2025
CIOCEOs believe AI can develop better business plans than board members
Apr 7, 2025
U.S. BankU.S. Bank introduces automated, end-to-end supplier accounts receivable platform
Jul 24, 2024
communitynews.orgFrom new Lawrence headquarters, Billtrust sets sights on global commerce
Oct 29, 2018
About Billtrust US Careers
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Billtrust US Careers.
Salary
$58k – $78k
per year