Customer Support Associate

Spark Advisors(1 year ago)

RemoteFull TimeJunior$50,000 - $54,000Customer Experience

About this role

The Customer Support Associate at Spark serves as a frontline contributor to the company’s mission of improving Medicare navigation by supporting advisors and clients and ensuring a high-quality customer experience. The role partners with the Customer Experience Manager and cross-functional teams to maintain service standards and support a growing broker and beneficiary base. This is a remote-first, full-time hourly position with a U.S.-only location requirement and a preference for candidates in the Pacific or Mountain time zones.

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Required Skills

Support Agents
Triage Requests
Issue Resolution
Documentation
Feedback Gathering
Collaboration
Communication
Problem Solving
Ticketing
Organization

Qualifications

High School Diploma or Equivalent

About Spark Advisors

sparkadvisors.com

Spark Advisors is a modern platform that helps insurance brokerages build, scale, and modernize their businesses. It combines technology, operational support, carrier relationships, and compliance tools to digitize workflows, unify data, and accelerate distribution. Built for independent agencies and growing brokerages, Spark streamlines onboarding, analytics, and integrations so teams can focus on sales and client service. Customers choose Spark to reduce administrative overhead, access partner resources, and grow more efficiently.

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