About this role
The Platinum Support Manager oversees a portfolio of Platinum customers, acting as their Technical Account Manager to ensure an optimal post-implementation support experience. The role serves as the primary technical liaison between customers and internal teams (Support, Engineering, Product) and helps drive customer health, escalations, and strategic account communication.
Required Skills
- Technical Account
- Customer Facing
- Escalation
- Communication
- Presentation
- Organizational Skills
- SaaS
- Cloud
- Case Management
- Reporting
+2 more
Qualifications
- Bachelor Degree in IT-Related Field
- Salesforce Administrator 201
- Salesforce Advanced Administrator 211
- ServiceMax SVMX101
- ServiceMax SVMX201
About PTC
ptc.comPTC accelerates digital transformation with a new generation of technology that powers the ways you engineer, manufacture, and service your physical products.
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