POS Applications Support Manager
Service Corporation International(1 month ago)
About this role
The Manager oversees the company’s Business Applications Support Help Desk, coordinating with supervisors of the Compass, HMIS, and Sales Applications Help Desk teams to manage day-to-day operations. The role requires a broad understanding of the applications supported to adjust processes and ensure callers receive effective support. The Manager also partners with stakeholders to define service levels, reporting, and support strategies.
Required Skills
- Help Desk
- HEAT Tickets
- SLA Management
- MS Project
- Visio
- Microsoft Office
- Communication
- Team Management
- Onboarding
- Budgeting
+3 more
Qualifications
- High School Diploma or Equivalent
- Bachelor's Degree in Management Information Systems (preferred)
About Service Corporation International
sci-corp.comN/A
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