Presales Architect, Product Specialist 5
Twilio(22 days ago)
About this role
Twilio is hiring a Presales Architect, Product Specialist 5 (Voice AI) to partner with go-to-market teams on complex, multi-product customer opportunities. The role focuses on shaping how Twilio’s voice, digital, and AI capabilities fit into enterprise customer ecosystems and helping articulate a long-term platform vision. The position is remote-first and based in Sydney, with periodic travel for customer and team connection.
Required Skills
- Presales
- Solution Architecture
- Voice AI
- CPaaS
- Contact Center
- Stakeholder Management
- Technical Presentations
- IVR Design
- Call Routing
- CRM Integration
+6 more
About Twilio
twilio.comTwilio is a cloud communications and Customer Engagement Platform that provides developer-friendly APIs and AI-enabled tools for building messaging and voice experiences. Its services let businesses send SMS and WhatsApp, run programmable voice, manage email, and orchestrate omnichannel customer workflows and contact center interactions. Companies choose Twilio for its scalable global infrastructure, rich data and AI integrations, and comprehensive developer tooling that accelerates communication-led applications.