Principal CCaaS Solution Architect - Presales

TTEC Digital(1 month ago)

RemoteFull TimeSenior$93,962 - $127,316 (estimated)Solution Architecture

About this role

The CCaaS Solution Architect at TTEC Digital is a pre-sales focused role responsible for driving technical strategy and consultative support in new account pursuits. Reporting to the Director of Solution Architecture, this position works closely with Account Executives to define solutions and shape pursuit strategies across customer experience technologies. The role also serves as a trusted advisor to clients, showcasing TTEC Digital’s capabilities through tailored demos, proofs of concept, and solution documentation. It requires balancing deep technical expertise with strong business acumen to influence sales outcomes and ensure smooth handoff to delivery teams.

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Required Skills

Solution Architecture
Technical Strategy
Pre Sales
Account Partnership
Requirements Analysis
Competitive Analysis
Demo Development
Presentation Skills
Proof Of Concept Management
Solution Documentation

+21 more

Qualifications

Certifications in Cloud Contact Center Platforms
Cloud Certification AWS
Cloud Certification Microsoft
Cloud Certification Google
Bachelor’s Degree in IT

About TTEC Digital

ttecdigital.com

TTEC Digital is a global customer experience technology and contact center solutions provider that helps companies design, build, and operate modern customer service programs. It offers cloud contact center platforms, omnichannel engagement, conversational AI, analytics, workforce engagement and integration services to optimize interactions across digital and voice channels. TTEC Digital combines CX consulting, implementation and managed services to help enterprises improve satisfaction, reduce costs and accelerate digital transformation.