Principal Consultant / Practice Lead – ServiceNow Customer Workflows (CSM/CRM) (m/w/d)
Devoteam
About this role
The Principal Consultant / Practice Lead role at Devoteam Germany focuses on developing and leading the Customer Workflows (CSM/CRM) practice, including strategy, client acquisition, and project delivery. The position combines consulting, sales, leadership, and technical expertise in customer service and CRM solutions across various industries.
Skills
About Devoteam
devoteam.comDevoteam is a European IT consulting and digital transformation firm that helps organizations adopt cloud, cybersecurity, data/AI, and platform engineering solutions. They combine strategy, engineering, and managed services to design and implement cloud‑native architectures, secure digital platforms, and data‑driven applications. Devoteam works with major cloud and technology vendors to deliver tailored transformation programs and ongoing operational support. Their focus is enabling business outcomes through technology and people‑centered innovation.
About Devoteam
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Devoteam.
Salary
$131k – $176k
per year
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