Principal Customer Architect

Harness (21 days ago)

RemoteFull TimeSenior$165,000 - $195,000Customer Success

About this role

Harness is hiring a Principal Customer Architect (Forward Deployed Engineer) to serve as an embedded technical expert for customers using its AI-powered software delivery platform. The role focuses on ensuring customers realize maximum value from the platform through configuration, optimization, and strategic technical advisory. The position reports to the Director, Customer Architect and works closely with Customer Success, Product, and Engineering teams.

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Required Skills

Customer Enablement
Technical Onboarding
Platform Configuration
Workflow Design
Product Adoption
Technical Advisory
Business Value Reviews
Churn Analysis
Customer Health Monitoring
Infrastructure As Code

+20 more

Qualifications

Bachelor's Degree
AWS Certification
GCP Certification
Kubernetes Certification
Terraform Certification

About Harness

harness.io

Harness is an AI-native, end-to-end software delivery platform that uses purpose-built AI agents to automate and manage the entire SDLC. It provides capabilities across CI/CD, testing, AppSec, feature flags, chaos engineering, cloud cost management, and platform/DevSecOps tooling. Designed for engineering and platform teams at scale, Harness combines automation, observability, and policy-driven controls to speed releases, reduce risk, and optimize cloud spend. Founded in 2017 by Jyoti Bansal, it serves global enterprises.