Principal Customer Experience Analytics and Consultant

MeridianLink(2 months ago)

RemoteFull TimeSenior$104,300 - $148,800Support

About this role

The Principal Customer Experience Analytics and Consultant at MeridianLink is tasked with ensuring customer satisfaction and desired outcomes through strategic engagement with clients and partners. This role involves managing the Customer Advisory Board, integrating Voice of Customer data into core platforms, and creating insights-driven dashboards to support strategic planning and AI initiatives. Additionally, the consultant conducts qualitative and quantitative analyses of customer feedback, monitors sentiment on social media, and collaborates cross-functionally to optimize customer strategies and maintain competitive insight within the industry.

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Required Skills

Customer Experience
Analytics
Voice of Customer
Data Integration
Salesforce
Gainsight
Reporting
Dashboards
AI Initiatives
Customer Feedback

+11 more

Qualifications

Bachelor’s Degree
6-8 years of relevant experience

About MeridianLink

www.meridianlink.com

MeridianLink is a leading provider of digital lending platforms tailored for banks, credit unions, fintechs, and other financial institutions. The company's comprehensive suite of solutions enhances the lending process by streamlining applications, approvals, and funding, enabling organizations to improve efficiency and customer experience. With a focus on innovation, MeridianLink empowers its clients to leverage technology for better financial service delivery and enhanced operational performance.