Principal Customer Success Manager

Atlan(2 months ago)

RemoteFull TimeSenior$150,175 - $199,788 (estimated)Customer Experience

About this role

The Principal Customer Success Manager at Atlan leads relationships with 5-8 of the company's largest enterprise clients, focusing on driving adoption of the Active Metadata Platform and ensuring measurable ROI. This role involves strategic partnerships with executive stakeholders across data governance, analytics, and engineering to align data strategies with business outcomes, while also representing customer insights to inform product innovation. With over 10 years of experience in customer success and a strong understanding of the modern data ecosystem, the manager plays a crucial role in advancing data governance and fostering organizational change.

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Required Skills

Customer Success Management
Strategic Partnership
Data Governance
Platform Innovation
Consultative Partnerships
Executive Relationship Building
Change Management
Voice of the Customer
Enterprise Experience
Data Ecosystem Expertise

+5 more

About Atlan

atlan.com

Atlan is a leading active metadata platform designed to empower modern data teams. It facilitates the discovery, understanding, and collaboration on data assets by unifying data, AI governance, and metadata management, allowing organizations to efficiently manage their data landscape. The platform features capabilities for data discovery, automated lineage tracking, and supports a wide array of integrations to streamline workflows across data environments. Atlan serves industry leaders globally, focusing on unlocking the full value of data and AI through enterprise-grade solutions.