Principal Customer Success Manager

Spring Health(1 month ago)

RemoteFull TimeManager$160,000 - $200,000Customer Success

About this role

The Principal Customer Success Manager will serve as the dedicated relationship owner and strategic partner for Spring Health’s largest payer customer, driving retention, growth, and cross-functional initiatives. This senior role acts as a trusted consultant to payer leadership, ensuring Spring Health’s solutions align with customer success metrics and business priorities. The position is fully remote with approximately 10-15% travel and reports to the Head of Customer Success for Payers and Partners.

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Required Skills

Strategic Leadership
Relationship Management
Account Planning
Engagement Strategy
Data Analysis
Executive Presentation
Cross Functional
Revenue Growth
Project Management
Communication

+6 more

Qualifications

Bachelor's Degree

About Spring Health

springhealth.com

Spring Health is an employer-focused mental health platform that uses assessment-driven technology and measurement-based care to deliver personalized treatment pathways. It pairs clinically proven digital tools with a network of therapists, coaches, and psychiatrists to provide therapy, coaching, medication management, and targeted programs. Spring Health’s platform removes barriers to access, matches employees to the right level of care quickly, and provides employers with outcomes and utilization data. Companies choose it to improve workforce well-being, engagement, and mental health outcomes while managing costs.