Principal Customer Success Manager
Spring Health
About this role
The Principal Customer Success Manager will serve as the dedicated relationship owner and strategic partner for Spring Health’s largest payer customer, driving retention, growth, and cross-functional initiatives. This senior role acts as a trusted consultant to payer leadership, ensuring Spring Health’s solutions align with customer success metrics and business priorities. The position is fully remote with approximately 10-15% travel and reports to the Head of Customer Success for Payers and Partners.
Skills
Qualifications
About Spring Health
springhealth.comSpring Health is an employer-focused mental health platform that uses assessment-driven technology and measurement-based care to deliver personalized treatment pathways. It pairs clinically proven digital tools with a network of therapists, coaches, and psychiatrists to provide therapy, coaching, medication management, and targeted programs. Spring Health’s platform removes barriers to access, matches employees to the right level of care quickly, and provides employers with outcomes and utilization data. Companies choose it to improve workforce well-being, engagement, and mental health outcomes while managing costs.
Recent company news
The Future of Mental Healthcare Is Continuous Care
Dec 22, 2025
Spring Health to buy Alma as AI rapidly reshapes mental healthcare market
1 month ago
Spring Health Joins Forces with Alma, Expanding Access to Precision Mental Health Care
1 month ago
Headspace, Spring Health Could IPO; Expect Admin Layoffs in Health Care
Dec 9, 2025
Spring Health acquires Alma to boost mental healthcare
1 month ago
About Spring Health
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Spring Health.
Salary
$160k – $200k
per year
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