Principal Customer Success Manager
FourKites(9 days ago)
About this role
FourKites is seeking a high-level customer success leader for their most complex enterprise accounts. The role focuses on strategic advisory, value realization, account retention, and cross-functional leadership to ensure customer satisfaction and growth.
Required Skills
- Customer Success
- Account Management
- Strategic Planning
- Communication
- Stakeholder Management
- Product Knowledge
- Data Analysis
- Leadership
- Supply Chain
- AI/ML
About FourKites
fourkites.comFourKites is an AI-driven supply chain orchestration and real-time visibility platform that helps companies track shipments and inventory across modes and geographies. It combines real-time location data, predictive ETAs and machine‑learning insights to identify exceptions, optimize routes and move operations from reactive tracking to autonomous decisioning. The platform offers control‑tower orchestration, yard and warehouse visibility, and integrations across carriers, TMSs and enterprise systems. Shippers, carriers, 3PLs and retailers use FourKites to break down silos, improve on‑time performance and reduce supply‑chain disruption.
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