Principal Enablement Program Manager, AI & Self-Service

Toast(4 days ago)

HybridFull TimeSenior$130,000 - $208,000Enablement/Content Strategy

About this role

The AI & Self-Service Program Manager at Toast is responsible for leading the development and optimization of the company's educational content ecosystem with a focus on AI-powered customer experiences. The role involves strategic planning, content structuring for AI and SEO, cross-functional collaboration, and continuous improvement of self-service resources to enhance customer satisfaction and reduce support needs.

View Original Listing

Required Skills

AI
Content Management
Knowledge Base
SEO
Information Architecture
Program Management
Content Optimization
Customer Support
Chatbots
Data Analysis

About Toast

toasttab.com

Toast is a cloud-based restaurant management platform that provides point-of-sale, payments, and operational tools tailored to restaurants and hospitality businesses. It combines touchscreen POS hardware and mobile ordering with integrated payments, online ordering and delivery integrations, contactless pay, and loyalty/gift programs. Toast also offers back-office features such as labor and payroll management, inventory and menu engineering, and reporting/analytics to streamline operations and increase revenue. Restaurants choose Toast for its turnkey, restaurant-focused ecosystem, integrated payments, and industry-specific features and support.

View more jobs at Toast →