Manager, Self-Service & AI Enablement
Motorola Solutions(28 days ago)
About this role
The Manager, Self-Service & AI Enablement leads initiatives that connect Knowledge-Centered Service (KCS) methodology with digital programs to improve the quality, accessibility, and impact of customer-facing knowledge and self-help experiences. The role focuses on content strategy, AI readiness, and digital experience optimization to ensure customer interactions—human-assisted or self-served—create value, build trust, and drive continuous improvement.
Required Skills
- Knowledge Management
- Digital Experience
- Self-Service
- Content Strategy
- AI Readiness
- KCS Methodology
- Knowledge Governance
- Analytics Tools
- Data Analysis
- Customer Engagement
Qualifications
- Bachelor's Degree
- KCS Practitioner
- KCS Trainer
About Motorola Solutions
motorolasolutions.comMotorola Solutions is a leader in mission-critical communications products, solutions & services for communities & businesses. Learn more!
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