Principal Engineer
Level AI(1 year ago)
About this role
The Principal Software Engineer at Level AI will lead the design and development of the company’s data warehouse and analytics platform, supporting its AI-native contact center solutions. The role involves serving as a technical thought leader across applications, platform, and infrastructure while collaborating closely with engineers, product managers, and other stakeholders. This position is responsible for shaping scalable, extensible data and analytics architectures that power customer-facing insights. The engineer will also help raise the overall engineering bar through best practices, code quality, and mentoring.
Required Skills
- Data Modeling
- Data Warehousing
- ETL Development
- ELT Development
- SQL Tuning
- Python Programming
- Java Programming
- Data Integration
- Real Time Processing
- Data Pipeline Management
+20 more
Qualifications
- B.E
- B.Tech
- M.E
- M.Tech
- PhD
About Level AI
thelevel.aiLevel AI provides call-center AI that uses semantic intelligence to analyze customer support interactions and surface actionable insights. Its platform helps contact centers understand conversations to improve agent performance, automate quality assurance, and enhance customer experience. Designed for operations and QA teams, Level AI integrates conversational analytics, coaching insights, and workflow automation to boost contact center effectiveness.
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