Solutions Architect (Remote)
Level AI(1 day ago)
About this role
Level AI is a Series C AI startup that transforms contact centers into strategic assets using large language models and other advanced technologies. The Solutions Architect serves as a technical expert bridging Sales and Customer Delivery, helping customers and prospects understand how the Level AI platform can be configured and integrated with their systems. The role focuses on articulating platform architecture and integration approaches to enable successful adoption and value realization.
Required Skills
- Solutions Architecture
- APIs
- Cloud Services
- Telephony Integration
- SFTP
- Python
- JavaScript
- CRM Integration
- Salesforce
- Troubleshooting
+5 more
Qualifications
- Bachelor's Degree in Computer Science or Information Systems
About Level AI
thelevel.aiLevel AI provides call-center AI that uses semantic intelligence to analyze customer support interactions and surface actionable insights. Its platform helps contact centers understand conversations to improve agent performance, automate quality assurance, and enhance customer experience. Designed for operations and QA teams, Level AI integrates conversational analytics, coaching insights, and workflow automation to boost contact center effectiveness.