Implementation Engineer (Remote)

Level AI(4 days ago)

RemoteFull TimeMedior$108,627 - $145,108 (estimated)Customer Delivery

About this role

An Implementation Engineer at Level AI serves as a technical escalation point and subject matter expert for the Customer Delivery and Sales teams, helping customers and prospects understand how the Level AI platform can be configured and integrated with their systems. The role requires deep knowledge of the platform architecture and the ability to map technical capabilities to customer business goals. The engineer supports pre- and post-sales activities, onboarding, and integration work to ensure successful deployments.

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Required Skills

API Integration
Cloud Services
Salesforce
Python
JavaScript
Troubleshooting
Telephony
SFTP
Integration Engineering
Communication

+3 more

Qualifications

Bachelor's Degree in Computer Science or Information Systems

About Level AI

thelevel.ai

Level AI provides call-center AI that uses semantic intelligence to analyze customer support interactions and surface actionable insights. Its platform helps contact centers understand conversations to improve agent performance, automate quality assurance, and enhance customer experience. Designed for operations and QA teams, Level AI integrates conversational analytics, coaching insights, and workflow automation to boost contact center effectiveness.