Implementation Engineer (Remote)
Level AI
About this role
An Implementation Engineer at Level AI serves as a technical escalation point and subject matter expert for the Customer Delivery and Sales teams, helping customers and prospects understand how the Level AI platform can be configured and integrated with their systems. The role requires deep knowledge of the platform architecture and the ability to map technical capabilities to customer business goals. The engineer supports pre- and post-sales activities, onboarding, and integration work to ensure successful deployments.
Skills
Qualifications
About Level AI
thelevel.aiLevel AI provides call-center AI that uses semantic intelligence to analyze customer support interactions and surface actionable insights. Its platform helps contact centers understand conversations to improve agent performance, automate quality assurance, and enhance customer experience. Designed for operations and QA teams, Level AI integrates conversational analytics, coaching insights, and workflow automation to boost contact center effectiveness.
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About Level AI
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Level AI.
Salary
$109k – $145k
per year