Principal Platform Engineer

This principal-level, hands-on role carries enterprise-wide accountability for the engineering direction, technical integrity, and long-term evolution of the cloud customer contact platform across AWS, Amazon Connect, and Salesforce Voice. The position serves as the senior technical authority, setting strategy, making high-consequence design decisions, and ensuring delivery aligns with business outcomes, security, and regulatory obligations. The role involves leading through influence, resolving systemic cross-platform challenges, and fostering an engineering culture required to operate at enterprise scale.