Principal Product Manager - Customer Experience and AI

Constant Contact(7 hours ago)

HybridFull TimeSenior$127,600 - $159,500Product

About this role

The Principal Product Manager for Customer Experience and AI at Constant Contact is the single-threaded owner of customer value for critical retention initiatives. This strategic PM leads efforts to embed AI into the product experience, drive measurable customer outcomes like retention and engagement, and champion AI-assisted product development across the organization.

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Required Skills

Product Management
AI
LLMs
UX
Data Analysis
Metrics
Retention
Prompt Engineering
RAG Pipelines
Experimentation

+3 more

About Constant Contact

constantcontact.com

Constant Contact is an online marketing platform that helps small businesses, nonprofits, and organizations create, send, and track email and SMS marketing campaigns. It provides drag‑and‑drop email builders and templates, contact management and list segmentation, marketing automation, landing pages, event registration tools, social posting/ads, and real‑time reporting. Designed for nontechnical users, Constant Contact integrates with common e‑commerce and CRM tools and emphasizes deliverability, compliance, and customer support to help organizations grow engagement and sales.