Business Operations Principal
Zendesk(1 month ago)
About this role
The Principal Customer Experience owns identifying, designing, and operationalizing AI-driven improvements to increase Customer Success Manager productivity, reduce administrative overhead, and enable higher-value customer engagement. The role leads a global, cross-functional program that partners with CS leadership, Product Ops, Data & Analytics, and Technology to embed intelligent workflows and scale proven AI solutions. It is a strategic, high-impact transformation role focused on measurable outcomes, adoption, and time-to-value.
Required Skills
- Program Management
- AI Concepts
- Workflow Automation
- Data Analytics
- Stakeholder Alignment
- Change Leadership
- Communication
- Experimentation
- Enablement
About Zendesk
zendesk.comDiscover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.
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