Proactive Retention Specialist

The Proactive Retention Specialist serves as a secondary point of contact for customers expressing dissatisfaction and intent to close their accounts, focusing on retaining business through exceptional service and issue resolution. This role involves educating customers on product offerings, responding to sales inquiries, and following up on satisfaction surveys to address feedback. The specialist works to achieve retention targets by negotiating account terms and ensuring future profitability while maintaining a supportive and inclusive work environment.