Retention Specialist
Constant Contact(1 day ago)
About this role
A Retention Specialist at Constant Contact is a customer-facing advisor who engages customers expressing intent to cancel or downgrade to preserve revenue and reduce churn. The role focuses on consultative, empathetic interactions that help customers rediscover the value of the platform and achieve successful outcomes. This position supports small businesses and nonprofits while contributing to customer trust and the company’s sustainability.
Required Skills
- Customer Retention
- Negotiation
- Consultative Selling
- Communication
- Salesforce
- Stripe
- Five9
- Verint
- Analytics
- CRM
+4 more
About Constant Contact
constantcontact.comConstant Contact is an online marketing platform that helps small businesses, nonprofits, and organizations create, send, and track email and SMS marketing campaigns. It provides drag‑and‑drop email builders and templates, contact management and list segmentation, marketing automation, landing pages, event registration tools, social posting/ads, and real‑time reporting. Designed for nontechnical users, Constant Contact integrates with common e‑commerce and CRM tools and emphasizes deliverability, compliance, and customer support to help organizations grow engagement and sales.
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