Retention Specialist
Constant Contact
About this role
A Retention Specialist at Constant Contact is a customer-facing advisor who engages customers expressing intent to cancel or downgrade to preserve revenue and reduce churn. The role focuses on consultative, empathetic interactions that help customers rediscover the value of the platform and achieve successful outcomes. This position supports small businesses and nonprofits while contributing to customer trust and the company’s sustainability.
Skills
About Constant Contact
constantcontact.comConstant Contact is an online marketing platform that helps small businesses, nonprofits, and organizations create, send, and track email and SMS marketing campaigns. It provides drag‑and‑drop email builders and templates, contact management and list segmentation, marketing automation, landing pages, event registration tools, social posting/ads, and real‑time reporting. Designed for nontechnical users, Constant Contact integrates with common e‑commerce and CRM tools and emphasizes deliverability, compliance, and customer support to help organizations grow engagement and sales.
Recent company news
Reel 360 NewsConstant Contact… contacts TBWA\Chiat\Day LA for Brand Refresh
1 day ago
Little Black Book | LBBOnlineTBWA\Chiat\Day LA Partners with Constant Contact
3 days ago
Business.comBest Email Marketing Service & Software Reviews of 2026
2 weeks ago
PR NewswireClearlake-Backed Constant Contact Closes New Strategic Investment to Accelerate Growth
Oct 7, 2025
Pulse 2.0Constant Contact: Strategic Investment Secured From Clearlake
Oct 16, 2025
About Constant Contact
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Constant Contact.
Salary
$34k – $40k
per year