Process Excellence Manager
Encore Capital Group(1 month ago)
About this role
The Process Excellence Manager at Encore Capital Group supports channel operations with a focus on maintaining process integrity and driving continual improvements to systems and procedures. The role works across teams and partners to document processes, support program governance, and enable operational consistency.
Required Skills
- Process Improvement
- Project Management
- Process Management
- MS Office
- System Query
- Documentation
- Relationship Management
- Training
Qualifications
- High School Diploma
- Bachelor's Degree in Business (Preferred)
About Encore Capital Group
encorecapital.comEncore Capital Group is a financial services company specializing in the management and servicing of consumer debt. The company supports individuals in resolving their financial obligations by providing tailored solutions and resources that empower them to regain control over their finances. Encore Capital operates through various subsidiaries to offer services in debt collection, credit recovery, and financial literacy, ensuring compliance with regulatory standards while fostering positive engagement with consumers. Their mission revolves around helping people achieve financial stability and improving overall customer experiences in the debt resolution process.
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