Customer Consultant

Encore Capital Group(5 days ago)

HybridFull TimeJunior$25,396.8 - $25,396.8Customer Service

About this role

A Call Centre Agent at Wescot Credit Services provides initial customer support for individuals facing financial difficulties, using active listening and empathy skills. The role involves handling calls, identifying vulnerable customers, and supporting them towards financial wellbeing. The position offers flexible hours, training, and hybrid working options.

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Required Skills

Customer Service
Communication
Active Listening
Empathy
Questioning Techniques
Vulnerability Support
Debt Management
Regulation Knowledge

About Encore Capital Group

encorecapital.com

Encore Capital Group is a financial services company specializing in the management and servicing of consumer debt. The company supports individuals in resolving their financial obligations by providing tailored solutions and resources that empower them to regain control over their finances. Encore Capital operates through various subsidiaries to offer services in debt collection, credit recovery, and financial literacy, ensuring compliance with regulatory standards while fostering positive engagement with consumers. Their mission revolves around helping people achieve financial stability and improving overall customer experiences in the debt resolution process.

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