Process Improvement Lead

The Process Improvement Lead drives business process transformation across Field Services by analyzing current processes, identifying inefficiencies, and designing improved future-state processes to enhance customer and employee experiences. The role involves leading end-to-end process engineering, facilitating stakeholder workshops, and monitoring process performance to ensure successful implementation and business outcomes. This position requires strong stakeholder engagement and problem-solving skills while applying best-practice methodologies such as Lean Six Sigma and Agile.