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Product Customer Success Manager at NICE - ApplyBlast

Product Customer Success Manager

NICE

5 months ago

3.8 on Glassdoor

Berlin, Germany

Hybrid

Full Time

Senior

0 applicants

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About this role

The Product Customer Success Manager serves as the senior technical platform expert for the NiCE Cognigy organization, bridging the gap between platform capabilities and customer value realization. This role supports multiple Customer Success Managers and directly engages with customers to provide authoritative guidance on conversational AI solutions, architecture, and best practices. The position focuses on technical enablement, troubleshooting, and advising on enterprise conversational AI implementations within contact center environments.

Responsibilities

Serve as the primary regional technical expert providing authoritative platform guidance to CSMs and customers.
Advise customers on conversational AI best practices including dialog design, intent modeling, and flow orchestration.
Assess the technical health of accounts and proactively identify risks or adoption gaps to address with CSMs.
Collaborate with Support, Product, and Engineering teams to resolve issues and channel feedback on product gaps.
Support pre-sales and expansion conversations by building confidence with customer technical stakeholders.

Skills

About NICE

nice.com

Headquarters

Hoboken, New Jersey, United States

Company Size

5001-10000 employees

Founded

1986

View Profile

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.