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Product & IT Project Management Manager at Santander - ApplyBlast

Product & IT Project Management Manager

Santander

5 days ago

4.0 on Glassdoor

Madrid, Community of Madrid, Spain

Hybrid

Full Time

Manager

0 applicants

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About this role

The AI Product & IT Project Management Manager drives the transformation of customer service experiences across Santander's assisted interaction channels, including voice, chat, and conversational AI platforms. This role leads the end-to-end adoption of AI-driven capabilities in the global Contact Center ecosystem, collaborating with local teams, technology groups, and business units to enhance customer experience and optimize operations. The position requires deep technical expertise and strategic leadership to integrate conversational AI, automation, and analytics into global service operations.

Responsibilities

Lead global AI transformation roadmap for voice and chat service channels
Provide technical direction for conversational platforms across cloud environments
Collaborate with cross-functional teams to enable adoption of AI-assisted contact solutions

Skills

About Santander

santander.com

Headquarters

Boadilla Del Monte, Community Of Madrid, Spain

Company Size

10001+ employees

Founded

1857

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Santander is a global banking group headquartered in Spain that provides retail, corporate and investment banking, payments, asset management and insurance across Europe, Latin America and other markets. Its stated purpose is to help people and businesses prosper, guided by the values Simple, Personal and Fair, and it serves customers through a mix of branch networks and digital channels. Companies and consumers choose Santander for its broad product set, international footprint and focus on digital innovation and sustainable finance.