Product Manager, Automations (Senior Level)

Kustomer(7 months ago)

RemoteFull TimeSenior$138,188 - $186,440 (estimated)Product

About this role

A Senior Product Manager for Automations at Kustomer is responsible for shaping and executing the product strategy for AI and non-AI automation features on the Kustomer platform. This role requires collaboration with cross-functional teams including engineering, design, and marketing, to drive successful product development and delivery. The Product Manager will engage with customers to gather insights, perform competitive analysis, and ensure alignment with company goals while managing stakeholder expectations throughout the product lifecycle.

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Required Skills

Product Strategy
Roadmap Development
Cross-Functional Collaboration
Customer Focus
Market Analysis
Execution
Delivery Oversight
Stakeholder Management
Technical Product Experience
AI Knowledge

+7 more

Qualifications

Bachelor's degree in a technical or related field or equivalent professional experience

About Kustomer

www.kustomer.com

Kustomer is an AI-powered customer service platform designed to streamline and enhance the customer support experience. It combines a comprehensive CRM with omnichannel messaging capabilities, allowing businesses to manage customer interactions seamlessly across various platforms. With a focus on integrating artificial intelligence, Kustomer provides tools for automating responses, empowering agents with relevant information, and offering self-service options for customers. This enables organizations to boost efficiency, satisfaction, and operational performance in their customer support operations.