Manager, Customer Success
Kustomer
About this role
Kustomer is seeking a Manager of Customer Success to lead a team in driving customer retention, AI adoption, and automation outcomes for their AI-powered CRM platform. The role involves strategic leadership, cross-functional collaboration, and ensuring customer satisfaction in a high-growth SaaS environment.
Skills
Qualifications
About Kustomer
www.kustomer.comKustomer is an AI-powered customer service platform designed to streamline and enhance the customer support experience. It combines a comprehensive CRM with omnichannel messaging capabilities, allowing businesses to manage customer interactions seamlessly across various platforms. With a focus on integrating artificial intelligence, Kustomer provides tools for automating responses, empowering agents with relevant information, and offering self-service options for customers. This enables organizations to boost efficiency, satisfaction, and operational performance in their customer support operations.
Recent company news
Inc.comMeta Acquired His Company for $1 Billion, and Then Changed Its Mind. Now, He's Charting a New Path
Aug 7, 2025
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Aug 8, 2025
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Aug 12, 2025
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Aug 7, 2025
Built InKustomer Secures $30M Series B to Fuel AI Investments
Aug 8, 2025
About Kustomer
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Kustomer.
Salary
$135k – $210k
per year