Product Manager Call Quality

Aircall(7 days ago)

Paris, FranceOnsiteFull TimeSenior$75,851 - $104,118 (estimated)Product

About this role

Staff Product Manager at Aircall responsible for defining the long-term vision and strategy for call quality and the voice platform to ensure reliable, high-quality voice experiences globally. The role focuses on driving voice reliability, media performance, and observability across networks, devices, and regions while collaborating with engineering, data, CX, infra, and product marketing. The position aims to deliver scalable product improvements that reduce support volume and improve customer call experience.

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Required Skills

Product Analytics
Voice Quality
Real-Time Monitoring
Diagnostics
Media Infrastructure
Performance Optimization
Cross-Functional Collaboration
Roadmapping
Stakeholder Alignment

About Aircall

aircall.io

Aircall is a cloud-based business phone system and intelligent customer communications platform for SMBs and enterprises. It unifies voice and messaging channels (voice, SMS/MMS, WhatsApp and social), adds AI-powered features like real-time coaching, automated call summaries and AI voice agents, and provides routing, recording, analytics and collaboration tools. The platform integrates deeply with CRM and helpdesk systems—260+ integrations including HubSpot and Salesforce—and serves over 20,000 customers worldwide. Founded in 2014 in Paris with operations in New York, Aircall positions itself as a human-first, AI-powered communications solution for sales and support teams.