Product Manager Call Quality

Aircall(7 days ago)

RemoteFull TimeSenior$120,058 - $162,017 (estimated)Product

About this role

Staff Product Manager - Call Quality & Voice Platform at Aircall is responsible for defining the long-term vision for voice reliability, media performance, and call experience observability across the product. The role focuses on ensuring high-quality voice communications across devices, networks, and regions while scaling globally. The position partners with engineering, data, CX, infrastructure, and product marketing to deliver impactful, product-led improvements that reduce operational cost and improve customer outcomes.

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Required Skills

Product Management
Voice Platform
Real-Time Monitoring
Telemetry
Diagnostics
Data Analytics
Infrastructure
Roadmapping
Stakeholder Alignment
B2B SaaS

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About Aircall

aircall.io

Aircall is a cloud-based business phone system and intelligent customer communications platform for SMBs and enterprises. It unifies voice and messaging channels (voice, SMS/MMS, WhatsApp and social), adds AI-powered features like real-time coaching, automated call summaries and AI voice agents, and provides routing, recording, analytics and collaboration tools. The platform integrates deeply with CRM and helpdesk systems—260+ integrations including HubSpot and Salesforce—and serves over 20,000 customers worldwide. Founded in 2014 in Paris with operations in New York, Aircall positions itself as a human-first, AI-powered communications solution for sales and support teams.