Product Manager, ITSM Apps & AI Ops
Aisera(2 years ago)
About this role
The Product Manager will lead development of AI-powered ITSM, AI Ops, and analytics solutions, partnering with engineering, data science, and UX teams to define product direction and strategy. The role emphasizes customer engagement, go-to-market support, and ensuring successful adoption and outcomes. This position is based in Santa Clara, CA and requires U.S. citizenship; onsite interview is required with some flexibility to work from home.
Required Skills
- Product Management
- AI Ops
- ITSM
- Roadmapping
- Market Analysis
- Customer Feedback
- Go-To-Market
- Stakeholder Alignment
- Data Collaboration
- UX Collaboration
+2 more
Qualifications
- Bachelor's in Computer Science
- Master's in Computer Science
- MBA Preferred
- U.S. Citizenship
About Aisera
aisera.comAisera is an enterprise AI company that delivers an "agentic" AI platform to automate service and support across IT, customer service, HR, finance, and security operations. Its solution combines conversational AI, virtual agents, knowledge management, and workflow automation to resolve tickets, answer employee and customer questions, and execute remediation with minimal human intervention. Aisera integrates with core enterprise systems (ServiceNow, Salesforce, Microsoft, SAP, etc.) to deflect requests, boost employee productivity, and reduce operational costs. Customers pick Aisera for its pretrained enterprise models, low-code integrations, and focus on improving both employee and customer experiences.