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Product Manager, Operations at Upgrade - ApplyBlast

Product Manager, Operations

Upgrade

3 days ago

4.1 on Glassdoor

Phoenix, Arizona, United States

Hybrid

Full Time

Medior

0 applicants

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About this role

The Product Manager, Operations role focuses on enhancing systems, tools, and workflows to improve daily operations and customer experience. This position involves collaborating with Operations, Engineering, and Product teams to identify automation opportunities and streamline internal processes. The role requires translating operational needs into technical specifications and supporting projects from planning through implementation.

Responsibilities

Partner with Operations stakeholders to identify inefficiencies and uncover opportunities for process improvement and automation
Gather and translate business requirements into clear product specifications and user stories for Engineering teams
Improve contact center workflows and customer communication channels including voice chat email and AI-powered solutions

Skills

About Upgrade

upgrade.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2016

View Profile

Upgrade is a consumer fintech company offering a broad range of financial products, including fixed-rate personal loans up to $50,000, credit cards (Upgrade Card and OneCard Essentials), Rewards Checking with cash back, Premier Savings with competitive APY, Buy Now Pay Later via Flex Pay, auto loan financing and refinancing, and cash advances. Upgrade provides fast online applications and tools to help customers manage credit and build their financial future. It operates as a financial technology company — not a bank — partnering with bank partners to deliver transparent, consumer-friendly alternatives to traditional banking.