Product Solution Engineer

HighLevel(1 month ago)

RemoteFull TimeMedior$87,320 - $116,941 (estimated)Product

About this role

The Product Solution Engineer at HighLevel serves as the key bridge between development and support teams to ensure seamless handling of customer issues on the SaaS platform. The role focuses on managing and analyzing support tickets, particularly for phone services, and using technical knowledge to diagnose and resolve problems. It sits within a global, remote-first product organization that builds and improves lead-generation tools for B2B customers. The engineer also contributes to product improvements by identifying patterns in issues and maintaining clear documentation and communication.

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Required Skills

Customer Support
Phone Services
Ticket Management
Issue Resolution
Cross Functional Collaboration
Troubleshooting
Debugging
API Knowledge
Database Knowledge
Vue.js

+20 more

Qualifications

Bachelor’s Degree in Computer Science
Bachelor’s Degree in Information Technology

About HighLevel

gohighlevel.com

GoHighLevel is an all‑in‑one marketing and CRM platform built for digital marketing agencies to capture, nurture, and manage client leads and campaigns. It bundles CRM/pipelines, automated workflows, landing pages and funnels, email/SMS marketing, appointment scheduling, calling/tracking, and reputation management into a white‑label SaaS agencies can brand and resell. Agencies use GoHighLevel to consolidate separate tools, automate client funnels and communications, track performance, and deliver a turnkey branded software solution without building their own stack.

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