Technical Support Engineer

Nooks(2 months ago)

RemoteFull TimeSenior$80,000 - $105,000Customer Success & Support

About this role

A Technical Support Engineer at Nooks.ai is responsible for delivering exceptional user support for their AI Sales Assistant Platform, focusing on troubleshooting technical issues and enhancing the overall user experience. This role involves collaborating with engineering and product teams to resolve complex problems, meet key performance metrics, and identify patterns to drive continuous improvement. The engineer will also contribute to knowledge base development and share user insights to ensure customer needs inform product decisions.

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Required Skills

Customer Excellence
Technical Expertise
KPI Achievement
Problem Solving
Cross-Functional Collaboration
Knowledge Sharing
Technical Support Experience
End-User Support
Real-Time Troubleshooting
Communication Skills

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About Nooks

www.nooks.ai

Nooks is an AI-driven outreach platform designed to enhance sales efforts for modern sales development representatives (SDRs). Utilizing a parallel dialer and optimized pipeline management features, Nooks enables teams to automate prospecting, improve call conversion rates, and elevate coaching processes. With a focus on easing the burdens of manual tasks, Nooks empowers sales professionals to prioritize meaningful conversations and maximize pipeline generation.